Shipping policy

Last updated: 03.15.2026

Thank you for shopping with Whimsy & Mojo! Below you’ll find details about how we process and deliver your order.

Processing Times

Ready-to-ship orders are processed within 1–3 business days, Monday–Friday, excluding holidays. You will receive a confirmation email once your order has shipped.

Custom orders are usually processed within 2-3 weeks, Monday–Friday, excluding holidays. Custom orders require this additional time so we can procure the necessary materials and craft the items just for you!

Please note: High-volume seasons or product restocks may extend these processing times.

Shipping Rates & Delivery Times

Shipping costs are shown at checkout and vary by product, your location and selected shipping method.

Estimated delivery times:

Economy/Standard Shipping: 3-7 business days
Expedited Shipping: 2–5 business days
International Shipping: 7–21 business days (if applicable, varies by destination)

Delivery times are estimates only and may vary due to carrier delays, customs processing, weather, or other factors outside our control.

Order Tracking

Once your order ships, you’ll receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.

Shipping Destinations

We currently ship to:

Domestic: contiguous states
International: not available yet

If your region isn’t listed at checkout, please contact us at Natalia@WhimsyAndMojo.com

Customs, Duties & Taxes (International Orders)

International shipments may be subject to import fees, customs duties, VAT, or taxes.
These charges are the responsibility of the customer and are not included in product or shipping prices.

We are not responsible for delays caused by customs.

Lost, Stolen, or Delayed Packages

Once a package leaves production, responsibility transfers to the shipping carrier.

If your package is:

Marked as delivered but not received
Delayed
Lost in transit

Please contact the carrier first and then reach out to us at Natalia@WhimsyAndMojo.com if further assistance is needed. We’ll do our best to help.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address at checkout.

If the address provided is incorrect:

Contact us immediately at Natalia@WhimsyAndMojo.com
If the order has not yet shipped, we can update the address
If it has already shipped, we are not responsible for misdelivery or lost packages

Pre-Orders & Backorders

If your order includes a pre-order or backordered item, all items may ship together when available unless otherwise specified.
Estimated ship dates will be listed on the product page.