Refund policy

Last updated: 03.15.2026

Thank you for shopping at Whimsy & Mojo and for supporting our small design business! We want you to love your purchase, and we are here to help if something isn’t right.

Returns

Standard ready-to-ship (RTS) and non-custom print-on-demand (POD) item returns are accepted within 14 days of delivery.

RTS and POD items eligible for returns are limited to non-custom items only as listed:

Tablecloths
Table Runners
Placemats
Shower Curtains
Desk Mats and Mouse Pads
Woven Blankets
Wall Art and Posters

To be eligible for a return, your item must:

Be unused and in the same condition in which it was received
Include all original packaging, tags, and accessories
Have proof of purchase (order number or receipt)

Non-returnable items:

Wallpaper
Any custom color and/or custom size items
Gift cards
Any Samples and/or Swatches
Clearance or final-sale items

Wallpaper Return Policy

Every wallpaper order is printed-on-demand just for you. All sales are final. We want you to be happy with what you have ordered, so we strongly recommend ordering SAMPLES to help make more informed decisions regarding color, scale, and textures.

We offer a 14-day window from when your order is delivered to review your order for any print flaw or product defect. Every order is carefully reviewed for quality throughout the production process, but occasionally manufacturing related errors can happen, so we ask that you open your package and examine your order right away. If you find a print flaw or product defect, discontinue work, and contact us.

We will NOT process a return for items you send back to us without prior communication to determine if an item qualifies for a return or replacement.

Return Policy Disclaimers

We cannot accept returns of non-faulty products
We reserve the right to determine the fault of the product issue

If you're unsure whether your item qualifies, contact us at natalia@whimsyandmojo.com

Return Process

Email us at natalia@whimsyandmojo.com with your order number and reason for return
We will send you return instructions
Once your return is received and inspected, we will email you to communicate about the status of your return.

Return shipping costs:

Customers are responsible for return shipping unless the item arrived damaged or incorrect

Refunds

Once your approved return is received in its original condition, a refund will be issued to your original payment method within 5 business days.

Late or missing refunds
If you haven’t received your refund after 5 days, please check with your bank or credit card provider. If you still need help, please let us know.